SUSAN ILLSTON, District Judge.
Currently before the Court are the parties' cross motions for summary judgment. As discussed below, the Court GRANTS in part the motion by defendant Kaiser Foundation Health Plan and real party in interest Metropolitan Life Insurance Company (collectively "defendants" or "MetLife"), and DENIES plaintiff's motion for summary judgment.
Plaintiff was a recruiting coordinator at Kaiser Foundation Health Plan, Inc. Administrative Record ("AR") 2332. She suffered from "acute stress/depression," for which she was treated in May 2003. AR 769. Plaintiff also suffered two workplace injuries. In June 2004, she slipped and fell in the lobby of the building where she worked. AR 2241. She was diagnosed with "cervical spine strain, bilateral trapezius strain" as well as "right knee strain/contusion, bilateral wrist strain." AR 774. She complained of headaches, ringing in the left ear, left side pain, right arm pain, as well as pain in both legs, both wrists, and both ankles. AR 782. At the end of June 2004, she was complaining that her left hand digits were numb, that she had continuing headaches, loss of balance, and loss of sense of direction. AR 790. She complained that the left side of her body was weak and that she could not remember things that she knew that she should know. AR 790. She was diagnosed with left wrist sprain and possible tendinitis, and her physician noted that she was improving more slowly than expected. AR 791. She worked for one week during August, but otherwise was on total temporary disability until October 15, 2004. AR 2241.
Plaintiff was injured again on October 27, 2004, when she was hit by a door. AR 2241. Plaintiff stopped working on February 28, 2005, and submitted a claim for disability benefits in August 2005. AR 2331-33. She did not complete required documentation for her claim right away. AR 2329. In October 2005, she sent an employee statement in support of her claim. She identified February 28, 2005 as her last day of work, stated that she was disabled as of June 4, 2005, and explained that she could not work due to "repetition/pain/stress/depression/memory problems." AR 2323. In December, MetLife received an attending physician's statement. AR 2320-22. The physician had advised plaintiff to return to work as of October 18, 2005. AR 2321. Three days after receiving the physician statement, on December 8, 2005, MetLife informed plaintiff that it could not make a claim determination if she did not file additional requested documentation. AR 2319.
On November 21, 2007, MetLife denied her claim, explaining that plaintiff's medical records did not establish that she was disabled under the Plan. AR 2219-24. Plaintiff submitted additional documentation. AR 2197-2200, 2206-18. On January 15, 2008, MetLife again sent plaintiff a letter saying that her claim was being denied. AR 2094-96. In that letter, Met-Life stated: "Disability is supported from April 12, 2007, the date of the cervical fusion, through September 11, 2007." AR 2095. However, still using plaintiff's originally-identified February 28, 2005 date as plaintiff's last day of work, MetLife explained that this period of disability "began after [plaintiff's] eligibility for LTD insurance ended as [she was] previously off work for over two years." Id.
On July 10, 2008, plaintiff appealed and sent over 1500 pages of supporting documentation. AR 631-2093. MetLife retained three independent physician consultants ("IPCs") to provide medical opinions as to plaintiff's restrictions and limitations. One of the IPCs, Dr. Topper, concluded that plaintiff suffered some physical limitations on her ability to work between March 1, 2005 and April 12, 2007. He found that she would have been totally disabled for the two month following her surgery, until June 12, 2007, and that her radicular symptoms were completely resolved following the surgery. AR 599-601. The second IPC, Dr. Murphy, concluded that psychiatric records supported a conclusion that plaintiff suffered from psychiatric impairment from February 28, 2005 onward. A third IPC, Dr. Schroeder, agreed. AR 442-50.
Ultimately, MetLife determined that plaintiff was disabled by a psychiatric condition and not unable to work due to a continuous physical impairment. AR 424, 429. Under the terms of the plan, this entitled plaintiff to 24 months of benefits and no more. MetLife then conducted a separate employability analysis, to see if plaintiff could qualify for ongoing benefits after the 24 month period based on physical impairments. She would have needed to be unable to perform any occupation, not merely her own. The analysis identified four suitable occupations in addition to plaintiff's own occupation. AR 428-29.
On February 9, 2009, MetLife informed plaintiff of its conclusions: that she was disabled as of March 1, 2005 due to a psychiatric condition, which meant that she
Plaintiff filed this lawsuit, asking for review of MetLife's denial of benefits. She argues that her chronic depression and the two injuries she sustained combined to produce "co-morbid physical impairments, including post-concussion syndrome, cervical disc degeneration including C5-6 radiculopathy (for which she underwent [a spinal] fusion), chronic and disabling headaches (either post-concussive or cervicogenic in nature), and chronic neck, back and shoulder pain." Plaintiff's Motion at 2. Thus, she is not disabled only because of a psychiatric condition and the 24-month limitation of benefits does not apply.
MetLife has moved for summary judgment, arguing that its decisions should be affirmed under the abuse of discretion standard and arguing that summary judgment should be entered on MetLife's counterclaim seeking repayment of benefit overpayments made to plaintiff in light of her workers compensation payments.
The threshold issue is whether the Court should review the decision to deny further benefits de novo or under the abuse of discretion standard.
However, where the administrator of the benefits plan has a conflict of interest, the abuse of discretion review is
Harlick v. Blue Shield, 656 F.3d 832, 839 (9th Cir.2011).
The "skeptical" abuse of discretion standard has been explained by the Ninth Circuit as follows:
Salomaa, 642 F.3d at 676.
Here, the Administrative Record contains a Certificate of Insurance ("COI", AR 1-34)
AR 41; see also AR 34 ("This is the end of the certificate. The following is additional information."). Both parties admit that the Summary Plan Description is silent as to discretion.
Following oral argument, the parties submitted supplemental briefing and evidence regarding the standard of review. As part of its submission, defendant filed a "Supplemental Declaration of Joanne Carroll re Documents Applicable to Long Term Disability Benefits." Docket No. 79. In her supplemental declaration Ms. Carroll explains that plaintiff's long-term disability benefits were provided under the Kaiser Permanente Flexible Benefits Plan ("Flexible Benefits Plan" or "FBP"), and supplement and amendments which made the FBP applicable to plaintiff's work unit. See Supp. Carroll Decl., ¶¶ 3-6 and Exs. A-D thereto. Carroll also states that when an employee selects benefits under the FBP the employee "thereby" becomes a participant in the "umbrella" Kaiser Permanents Welfare Benefits Plan. Id., ¶¶ 9-11 & Exs. E-G thereto. The Welfare Benefits Plan is the Plan produced at AR 538-50 and, as discussed above, confers discretion for determining eligibility on the Plan administrator. See AR at 544.
In addition to Carroll's assertion that employees selecting benefits under the Flexible Benefits Plan "thereby" become participants in the Welfare Benefits Plan—and covered by the discretion provided by the WBP—the appendices to the WBP support MetLife's argument. Specifically, Appendix A at AR 550 to the WBP lists the "benefit programs" that are part of the Plan and includes "Metropolitan Life Insurance Company Contract # 95910, 95911." Carroll's supplemental declaration attaches the MetLife policy insuring group long term disability, and the group policy number, as amended, is "95910-G." Carroll Decl., 14-15 & Exs.I-J; see also id., Exs. K-L (the original and amended "Your Employee Benefit Plan Kaiser Foundation Health Plan, Inc., Long Term Disability Benefits," document incorporating the certificates of insurance). This evidence establishes that plaintiff's LTD benefits are covered by the WBP.
Plaintiff's main response is that nothing in the record—other than Ms. Carroll's declaration—supports tying plaintiff's LTD benefits under Flexible Benefits Plan to the discretion provided in the Welfare Benefits Plan. However, as noted above, the Appendix to the Welfare Benefits Plan at AR 550 lists the MetLife policy number providing the LTD benefits. Those benefits were offered under the "cafeteria-style" Flexible Benefits Plan, but the FBP is itself included under the umbrella of the WBP. Plaintiff also challenges Ms. Carroll's declaration and the authenticity of the documents she submits
The Court also notes that the certificate of insurance supports giving discretion to MetLife as claims administrator. As noted above, the document containing the certificate effective as of December 1, 2004, provides in its "additional information" section that discretion is provided to the administrator to determine eligibility. AR 41. Plaintiff attempts to undermine this fact by arguing that the discretion language is not in the certificate of insurance itself—which ends at AR 34—and notes that the prior certificate of insurance, see Carroll Decl., Ex K, provided for discretion on the face of the certificate. Id., pg. ii. The Court agrees that, standing alone, the certificate of insurance document would not be enough to confer discretion on MetLife, but finds it is consistent with and supports the provision of discretion granted in the Welfare Benefits Plan.
Additionally, the Court concludes that the SPD and the Flexible Benefits Plan's silence does not create a conflict with the Welfare Benefits Plan and Certificate of Insurance. In the Ninth Circuit, where the terms of different plan documents are in conflict, the document granting the most protection to the insured governs. See Bergt v. Retirement Plan for Pilots Employed by MarkAir, Inc., 293 F.3d 1139, 1145 (9th Cir.2002). This rule applies when documents are affirmatively in conflict, not necessarily when one document is silent. See Lafferty v. Providence Health Plans, 706 F.Supp.2d 1104, 1111 (D.Or.2010) ("The Ninth Circuit, and the majority of other jurisdictions which have considered this issue, have concluded that silence in the SPD regarding language contained within the plan is not necessarily a conflict."), reversed on other grounds,
Plaintiff points to language in the SPD that she believes makes the SPD's silence regarding discretion into an actual conflict with the terms of the other Plan documents. The SPD states that a disability claimant must provide Kaiser with "medical documentation certifying [her] disability"; then it provides that MetLife has the right to require evidence that the claimant has applied for other benefits for which she is eligible. AR 183. Plaintiff argues that this is an express limitation on Met-Life's role—that all she had to do was provide certain required documents and that MetLife may not deny benefits merely because it disagrees with the medical documentation. Plaintiff does not explain who has the right to determine whether the medical documentation actually certifies a qualifying disability, however, and it is not obvious from the SPD that MetLife does not have that discretion. While the statement in the SPD would not be enough to lead the Court to grant abuse of discretion review on its own, it certainly does not conflict with the terms of the WBP and COI.
Finally, plaintiff argues that the standard of review in this case is controlled by Grosz-Salomon v. Paul Revere Life Ins. Co., 237 F.3d 1154 (9th Cir.2001). In that case, the claims administrator attempted to confer discretion upon itself by issuing a revised SPD granting discretion where the underlying Plan did not provide discretion. The Ninth Circuit rejected that attempt, noting that because the Plan contained an integration clause the SPD could not alter a substantive provision of the Plan, e.g., providing no discretion to the claims administrator. Id. at 1161. The Court also held that even absent the integration clause, the SPD could not confer discretion upon the administrator where the SPD was not adopted in conformance to the Plan's requirements (as in that case, the plan required that any amendments be signed by both parties, but the SPD was issued and signed only by the administrator). Id. Here, however, the WBP provides discretion. The WBP includes within its umbrella the provision of LTD benefits under the FBP and MetLife contract. See AR 550. The additional information attached to the COI also provides discretion. The SPD and the FBP are both silent on discretion. Grosz-Salomon, therefore, is inapposite as MetLife is not unilaterally attempting to provide itself with discretion through subsequent amendments to Plan documents.
For the foregoing reasons, the Court concludes that the relevant Plan documents at issue confer discretion on Met-Life as the claims administrator to determine eligibility for benefits. As such, this Court's review is for abuse of discretion.
Having determined abuse of discretion is the standard, the Court must next determine if it applies that standard skeptically in light of a conflict of interest. As Met-Life is the entity that makes coverage decisions and pays for the benefits, a conflict exists. Harlick v. Blue Shield, 656 F.3d at 839. This conflict is given less
Plaintiff makes two arguments in support of her contention that MetLife's review was biased and should be heavily scrutinized. First, plaintiff argues that MetLife has not affirmatively shown that its claim administrative process is fair and neutral. Second, in her reply plaintiff argues that the reports of two of the MetLife IPCs—Dr. Topper and Dr. Murphy— show that they are biased in favor of denying claims. The Court rejects both of these arguments for the reasons discussed below.
Plaintiff first argues that 29 C.F.R. § 2560.503-1(b)(5) requires MetLife to have "administrative processes and safeguards designed to ensure and to verify that benefit claim determinations are made in accordance with governing plan documents and that, where appropriate, the plan provisions have been applied consistently with respect to similarly situated claimants"; (2) that 29 C.F.R. § 2560.5031(m)(8) makes clear that documentation of these processes and safeguards is "relevant" to the claim; (3) that 29 C.F.R. § 2560.503-1(h)(2)(iii) requires such documentation be produced upon the request of the beneficiary following an adverse benefit determination; and (4) that 29 C.F.R. § 2560.503-1(h)(2) makes clear that Met-Life's failure to produce documents regarding its internal claims processing procedures means that the "claims procedures will not be deemed to provide a claimant with a reasonable opportunity for a full and fair review." MetLife responds that these regulations apply to plans not to third-party claim administrators (such as MetLife), and that all of the Plan's claims procedures were disclosed to plaintiff. The Court agrees with MetLife's understanding of 29 C.F.R. § 2560.503-1(b)(5), which is clearly directed at "[e]very employee benefit plan." Therefore, plaintiff's argument fails.
Second, plaintiff points to Met-Life's failure to disclose its quality control protocol and the procedures by which Met-Life ensures that its claim reviewers decide claims accurately. Motion at 6; see also Docket No 48 at 5 (granting plaintiff's motion to compel MetLife to produce documents re quality control). Plaintiff argues that because MetLife has produced nothing in response to this Court's order granting plaintiff's motion to compel (MetLife asserted no responsive documents existed),
The administrative record undisputedly shows that plaintiff filed an original claim (in August 2005), but she failed to provide information necessary to substantiate her claim. Plaintiff sought to and MefLife allowed her to reopen her claim in August 2007, following her cervical fusion surgery. MetLife reviewed the claim and, after denying it, considered plaintiff's appeal. MetLife considered the 1,500 pages of additional documents she submitted in support of her appeal and hired the three IPCs to review her claim. MetLife shared the IPC reports with plaintiff's physicians for their response, as well as her attorney, and concluded that plaintiff had been disabled by her mental condition but not disabled pursuant to a physical disability. The claim procedures implemented by MetLife in reviewing plaintiff's claim do not appear to be unreasonable.
In her reply, plaintiff raises the additional argument that MetLife abused its structural conflict by employing biased consultants, specifically Drs. Topper and Murphy. See Plaintiff's Reply at 12-16. The bias of these consultants is established, plaintiff argues, by the fact that in the 25 Dr. Topper reports produced by MetLife, Dr. Topper agreed with a treating physician that a claimant was disabled only once and Dr. Topper earns approximately $500,000 a year from MetLife. Plaintiff's Reply at 14. For Dr. Murphy, plaintiff argues that his bias is demonstrated because plaintiff estimates that Dr. Murphy earns almost $400,000 annually from MetLife. Id., at 15-16. With respect to the conclusions reached by Dr. Topper in his review of other claimants' files, MetLife disputes plaintiff's analysis
Moreover, the fact that plaintiff has assumed
In sum, the Court will review the administrator's decision with skepticism in light of MetLife's structural conflict, but in the absence of evidence of inadequate claims procedures or a history of biased claim decisions, that conflict is given less weight.
According to the terms of the Plan, "Monthly Benefits are limited to 24 months during your lifetime if you are Disabled due to a Mental or Nervous Disorder or Disease, unless the Disability results from: ... schizophrenia ... bipolar disorder ... dementia; or ... organic brain disease." AR 27. "Mental or Nervous Disorder or Disease" is defined as "a medical condition of sufficient severity to meet the diagnostic criteria established in the current Diagnostic And Statistical Manual of Mental Disorders ["DSM"]." Id., 28. Plaintiff argues that: (1) the limitation is ambiguous, because it does not clearly specify how to address a disability that is only partly due to a mental or nervous disorder; (2) that the limitation cannot, therefore, be applied if the disability is only partly due to a mental or nervous disorder; and (3) therefore, that MetLife's determination that her monthly benefits were limited to 24 months was arbitrary and capricious. She cites as her primary support a case in which the Ninth Circuit reversed a denial of benefits under the arbitrary and capricious standard because the term "mental disorders" was ambiguous. Patterson v. Hughes Aircraft Co., 11 F.3d 948 (9th Cir.1993). As such, the Court applied the doctrine of contra proferentem to construe the plan in favor of the insured, and remanded for a determination of whether the plaintiff's physical condition (headaches) contributed to his
MetLife argues that Patterson and Schwartz are inapposite here because the term "Mental or Nervous Disorder or Disease" is expressly defined as a condition sufficient to meet the diagnostic criteria in the DSM. AR 28. As such, MetLife argues that contra proferentem does not apply and its decision here—finding that plaintiff is only disabled in light of her mental condition and that benefits for that condition were limited to 24 months—should be upheld. See Simonia v. Hartford Ins. Co., 606 F.Supp.2d 1091 (C.D.Cal. 2009) (finding "mental disorder" defined by DSM not ambiguous and refusing to apply a contra proferentem analysis, even where plaintiff contended his mental disorder was caused by physical ailments); affirmed by Simonia v. Glendale Nissan/Infiniti Disability Plan, 378 Fed.Appx. 725 (9th Cir.2010).
The Court agrees with MetLife and finds Patterson and Schwartz distinguishable because the Plan here provides a precise definition of what constitutes a mental disease or condition. AR 28. Plaintiffs attempt to avoid this result by arguing that her disabling condition is the result of the combined impact of her mental and physical conditions is, therefore, unavailing. On this point, plaintiff also rests a great deal of weight on the fact that Dr. Kirkjian diagnosed plaintiff as having "mood disorder with mixed features of depression and anxiety secondary to cumulative medical condition, code 283.93." AR 633. Plaintiff argues that this DSM diagnosis demonstrates that Ms. Lee's depression was exacerbated by her chronic pain. Plaintiffs Motion at 20. However, the fact that Ms. Lee was diagnosed with a mental disorder under the DSM standards simply serves to bring that diagnosis within the express terms of the Plan's mental disease exclusion.
Viewing the decision under the somewhat skeptical abuse of discretion standard, the Court finds sufficient evidence to uphold MetLife's decision to limit plaintiff's benefits to 24 months under the mental impairment limitation and its conclusion that plaintiff is not unable to work as a result of her physical conditions.
MetLife also moves for summary judgment, arguing that it is entitled to reimbursement for overpayments in the amount of $9,015.09 to offset workers compensation benefits paid during the same period. AR 283-84. Plaintiff opposes judgment on the counterclaim, arguing and submitting evidence in the form of a MetLife "explanation of benefits letter" that MetLife already reduced the amount of benefits it paid plaintiff in light of the workers compensation payments. See Declaration of Pamela Lee & Ex. 1 (Docket No. 71).
The Court finds there is a disputed issue of material fact on MetLife's counterclaim precluding summary judgment.
For the foregoing reasons and for good cause shown, the Court hereby GRANTS in part defendant and real party in interest's motion for summary judgment and DENIES plaintiff's cross-motion for summary judgment.